Bugs in New Release

There are a few bugs we’re still working out, related to our latest release where we moved to a new hosting provider.

In some cases, users’ accounts have been disabled. Don’t fear, we can get them back online, no problem.

In other cases, users have been told that their trial period has ended, and taken through the subscription process. Although this may well happen in the near future, it isn’t supposed to happen now, so this is an error. And if you have under 1000 users, the service will remain free for existing users, until further notice.

If you’ve experienced any of the above, or other odd behavior (eg, being asked to log in twice), please let us know at support [at] graphedge [dot] com. Don’t forget to include your Twitter handle, so we’ll know who you are!

Update: 1:30 PM Eastern

We’ve discovered the source of many of the login-related problems and are addressing them now. Further updates will follow.

Update: 6:15 PM Eastern

Known bugs have all been addressed. Definitely contact us if you have any issues at all. Thanks!


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